How to Cancel ABCMouse.com

• ABCMouse
• A B C Mouse
• ABC Mouse
• ABCMouse.com

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Birthdate of the child on the account
• Name of child on the account

Follow these steps:

1. Use your internet browser to visit https://www.abcmouse.com/
2. Log in with email address and password
3. Scroll down to locate “parents” at the bottom of the page
4. Hit the link that says “parents”
5. Scroll down to locate “My account”
6. Hit the link that says “My account”
7. Hit the link that says “Cancellation Policy”
8. Hit the link that says “Continue” on the next three screens
9. Hit the link that says your reason for cancelling
10. Hit the link that says “Continue” on the next three screens
11. Hit the link that says the box next to “I understand”
12. Hit the link that says “Submit cancellation”
13. Hit the link that says “continue”

Follow these steps:

1. Use your internet browser to visit https://www.abcmouse.com/
2. Scroll down to locate “Customer support”
3. Hit the link that says “Customer support”
4. Scroll down to locate “Billing”
5. Hit the link that says “Billing”
6. Hit the link that says “still like to contact Customer Support”
7. Give the rep the info they need to find your account
8. Scroll down to locate option to submit
9. Hit the link that says submit
10. Retain any confirmation numbers or emails you receive for your records

Follow these steps:

1. Using your phone, call 1-800-633-3331
2. Tell the representative that you’d like to cancel
3. Give the rep the info they need to find your account
4. Make sure that you won’t be charged again by asking the rep explicitly
5. Be sure to get a confirmation number or email for the cancellation
6. Retain any confirmation numbers or emails you receive for your records

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